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Privacy Policy

Privacy Policy

bet-at-home.com undertakes to protect the personal data of its customers. Personal data is considered to be information about individuals concerned whose identity is, or can be, determined. This includes e.g. information such as name, address, e-mail address, or other information which can be traced to a certain natural person.

This Data Protection Directive contains (together with the General Terms and Conditions as well as all other documents which concern this) the basis on which bet-at-home.com handles personal data. bet-at-home.com only handles the user’s personal data in accordance with the law or if the user has given their permission for the handling of their data. By accessing bet-at-home.com or using the services of bet-at-home.com, the user consents to their personal data being processed for the purposes listed below.

1. Information which bet-at-home.com stores about its customers

Customer data which is collected and used for the contractual relationship with bet-at-home.com is personal data and is handled in accordance with the Maltese Data Protection Act as well as all other relevant legal provisions. bet-at-home.com, based in Portomaso Business Tower, Level 12, STJ 4011, St. Julian's, Malta, Tel.: +356-20102510, is the responsible authority in relation to all aspects of the collection and processing of customer data.

bet-at-home.com may save the following information about its customers:

1.1 Information which the customer directly transmits to bet-at-home.com:

This includes information which bet-at-home.com obtains from the customer via the filling out of forms on bet-at-home.com or via telephone, e-mail, or other written communication. The collection or processing of customer data is a necessary condition for the conclusion of the contract and is solely for this purpose. By concluding the contract, the customer agrees to the collection or processing of their data. The minimum information which must be declared is stated in the "Account" section of the General Terms and Conditions.

1.2 Information which bet-at-home.com collects about users:

While using the services of bet-at-home.com, the following data may be stored:
Technical information, including the IP address which the user uses to connect their computer with the internet, the user’s login data, the type and version of the user’s web browser, the user’s time zone settings, types and versions of browser plugins, operating system, and platform. Information regarding the user’s visit, including the complete URL, to, on, and of bet-at-home.com, offers which the user considers, the date and time as well as the length of visit to certain pages, the pages’ interactive information (such as e.g. scrolling, clicks, and holding the mouse cursor) as well as the methods used to leave the page and all telephone numbers which were used to contact bet-at-home.com may also be stored. If the user uses the feedback form to contact bet-at-home.com, their IP address will also be transferred.

1.3 Information which bet-at-home.com receives from other sources:

bet-at-home.com may receive information about its customers from third parties (such as business partners, subcontractors for technical services, supplies and payment processing, advertising networks, analytics providers, search services, and credit agencies).

When registering, the customer can import their details directly from a secure online source (Google, Facebook, PayPal) into the registration form. If the customer chooses to do this, they will be transferred to the homepage of the selected website and prompted to log in if they are not already logged in. Subsequently, the customer will be informed by the website what data will be submitted to bet-at-home.com. Once the customer has confirmed their acceptance of this, the data will be submitted to bet-at-home.com. During this process, bet-at-home.com only saves data which is necessary for the completion of the registration form. This process does not establish an additional, permanent link between the customer’s account and the account used to import details into the registration form (Google, Facebook, PayPal). Registering via Facebook, PayPal or Google provides bet-at-home.com with access to the customer’s data as stated on the website used for the importing of data into the registration form. Information concerning the exact purpose and extent of data collection as well as further processing and usage of the data and the rights and settings options for privacy protection can be found in the respective Privacy Policies of Facebook, Google and PayPal.

2. Disclosure of customer data

2.1 The customer acknowledges and agrees that their personal data may be transmitted to members of the bet-at-home.com group (i.e. subsidiaries and the holding company of bet-at-home.com – the group structure can be found here).

2.2 The customer acknowledges and agrees that their personal data will be transmitted to third party service providers if required for the contract and the services associated therewith. However, for this to occur, these providers must adhere to an adequate level of data protection in line with European data protection rules.

2.3 The customer acknowledges and agrees that their personal data may be transmitted to selected third parties, including:
  • Business partners, suppliers, and subcontractors for the purposes of the performance of contracts between bet-at-home.com and the aforementioned or the customer.
  • Advertisers and advertising networks which require the data in order to deliver suitable offers (particularly, but not exclusively, regarding products and offers from bet-at-home.com or other members of the group) to the customer and others.
  • Analytics providers and search services which support bet-at-home.com in improving and optimising products.
2.4 The customer acknowledges and agrees that their personal data may be disclosed to third parties:
  • In the event that bet-at-home.com sells and/or purchases tangible or intangible goods and rights, the personal data may be disclosed to the potential seller or buyer.
  • In the event that essentially all of the assets of bet-at-home.com are acquired by a third party, the personal data may represent an asset which is to be transferred and may be transmitted from bet-at-home.com to third parties.
2.5 The customer acknowledges and agrees that bet-at-home.com reserves the right to disclose and transmit personal data for the purposes of adhering to legal and regulatory provisions, and enforcing the General Terms and Conditions or other agreements, or for safeguarding the rights, property, or security of bet-at-home.com, the customers of bet-at-home.com or third parties. This includes, in particular, the exchange of information with other companies and organisations for the purposes of combatting fraud, investigating criminal offences, and maintaining the integrity of sport. bet-at-home.com discloses personal data when ordered to do so by mandate of the governing authorities and/or under the provisions of applicable law. Furthermore, bet-at-home.com reserves the right to disclose personal data when the company has reasonable grounds to suspect irregularities that involve a bet-at-home.com betting account. The customer expressly agrees to such a transfer of data under the terms of this point.

3. Storage of personal data

3.1 Customer data is transmitted, stored, and processed electronically. All information which the customer transmits to bet-at-home.com is saved on the servers of bet-at-home.com and can only be accessed by trained and authorised personnel. The customer undertakes to keep passwords which provide him/her access to certain areas a secret.

3.2 The data, which is stored by bet-at-home.com, may be transmitted to a place outside of the European Economic Area ("EEA") and stored there. The data may also be processed by staff members who are active outside of the EEA and work for bet-at-home.com or its suppliers. These staff members may be, inter alia, involved in the handling of orders, as well as the processing of customers’ payment details and in support services. By submitting their personal data to bet-at-home.com, the customer consents to the aforementioned transmission, storage, and processing of their data. bet-at-home.com takes all measures necessary to ensure that the data is handled securely and in accordance with this Data Privacy Statement.

3.3 Unfortunately, the transmission of information over the internet is not completely secure. bet-at-home.com takes all possible steps to protect the personal data of customers. However, complete security of customers’ data can never be guaranteed. Each data transmission thus takes place at the customer’s own risk. After bet-at-home.com has received the data, the company takes technical and organisational measures to ensure that bet-at-home.com’s systems are protected against attacks and misuse, and that the user’s personal data is protected against loss, incorrect modification, and unauthorised use by third parties. At bet-at-home.com, only authorised individuals have access to the user’s personal data. Furthermore, this access is only granted to the extent that is necessary for the offer of bet-at-home.com.

4. Cookies

4.1 bet-at-home.com uses cookies and similar technologies so that its website design is clearer, safer, and more personal. Cookies enable bet-at-home.com to be able to offer services, to improve the security of the website, to collect information regarding transactions, and to prevent fraud. Furthermore, cookies simplify navigation and facilitate the management of the insertion of particularly relevant or useful information or adverts.

4.2 Cookies are small files which are stored on the device of the user to which the browser that is used is assigned and through which the party placing the cookie receives certain information. They allow anonymous recognition of the computer, but do not allow personal identification of the visitor. Cookies cannot operate programmes or transfer viruses to the device of the user.

4.3 Visitors can prevent cookies from being set in the settings of the browser (Internet Explorer, Chrome, Firefox etc.) they use. To do this, visitors must select "Block all cookies" (or similar wording) by going to Settings > Privacy > Cookies. Depending on the browser, it is possible to set the system so that approval must be requested before cookies are set. Cookies which have been set can then be deleted at any time. Instructions on how to block or delete cookies can be found in the Privacy or Help sections for the browser, as well as online on many forums.

4.4 If all cookies are blocked or deleted, visitors may not be able to use all functions of the website. This can occur on a case-by-case basis.

4.5 In addition to the cookies which bet-at-home sets when a visitor accesses the website, third parties also set cookies. This occurs, in some cases, because bet-at-home.com has commissioned a third party to provide services (such as website analysis, for example). This occurs, in other cases, because bet-at-home.com’s website contains content (scripts, tracking pixels) from third parties. It is possible for third parties to set their own cookies and collect information about the online activities of visitors because a connection to the web servers of these third parties is established.

4.6 If links to websites of third parties are available on bet-at-home.com’s website, visitors should be aware that these websites may set their own cookies and that their own Privacy Policies may apply.

4.7 Some or all of the following cookies may be set on the user’s device upon accessing the bet-at-home.com website:

Domain Cookie Content Description
bet-at-home.com ASP.NET_SessionId Encrypted Session ID The cookie is set by bet-at-home.com and is required in order to identify the user in the system.
bet-at-home.com Accountnr. Accountnr. The cookie is set by bet-at-home.com. However, this only happens if the user activates the option "Remember account". This causes the betting account number to be shown in the login menu.
bet-at-home.com Last Visit Timestamp The cookie is set by bet-at-home.com and is used to show specific content for different groups of users (new customers, existing customers etc.).
bet-at-home.com BAHLang Language selection The cookie is set by bet-at-home.com and used to show the website in the selected language.
bet-at-home.com _ga / _gat Encrypted key The cookie is set by the Google Analytics code.
bet-at-home.com _pk_id / _pk_ses Encrypted key The cookie is set by WalkMe to save which paths visitors have already seen.
Doubleclick.net Several The cookie(s) are set by Doubleclick.
Facebook Several The cookie(s) are set by clicking on the "Share" button and are required by Facebook.
Twitter Several The cookie(s) are set by clicking on the "Tweet" button and are required by Twitter.
Vgt.betradar.com Encrypted key The cookie is set by starting an offer in the VIRTUAL section and is required by the provider of this product.

4.8 Generally, information is transferred to the website operator’s technical systems when websites are visited. This information provides an indication of the device used by the visitor, as well as the software used to render the website and, as the case may be, the preference settings adjusted there. This data is necessary in order to render the website faultlessly and optimally, as well as to guarantee the functionality of the website.

4.9 The data collected by means of cookies and information concerning the technical systems is saved for visitors on a strictly anonymous basis. For registered customers, this data is assigned to the betting account number of the customer if necessary.

4.10 By using bet-at-home.com’s website, the visitor agrees with the procedure described above.

5. bet-at-home.com may, provided that the customer consented upon registration, send information and promotional material to the contact details provided by the customer. The customer can revoke this consent at any time, either by using their betting account and sending an email to service.en@bet-at-home.com, or by clicking the "Unsubscribe" link in the newsletter. This has no impact on the services offered by bet-at-home.com, as stipulated by the contract, or the continued existence of the contract.

6. Customer data is processed electronically and can only be accessed by trained and authorised personnel who are bound to handle personal data confidentially and in accordance with the Maltese Data Protection Act.

7. The customer is hereby made aware of their rights in relation to information, correction and deletion of data concerning them in accordance with Section V of the Maltese Data Protection Act. Furthermore, the customer has the right to obtain information to confirm the existence of their data. The customer is also entitled to change and/or delete incorrect or incomplete data. Concerning this, the customer should contact bet-at-home.com by sending an e-mail to service.en@bet-at-home.com. Additional rights can be found in Section V of the Maltese Data Protection Act.

8. The customer can revoke their consent to the collecting and storing of their personal data by bet-at-home.com at any time, provided that there is no legal obligation to retain the customer’s data. Concerning this, the customer should contact bet-at-home.com by sending an e-mail to service.en@bet-at-home.com.

9. This website contains sharing functions such as the Twitter Tweet and the Facebook like button. Using these functions may result in personal data being saved, forwarded and processed.

bet-at-home.com emphasises that the customer can avoid this collection and linking of data by logging out of their profile before they use the website.

Facebook-Like-Button
Plugins from the social network Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, can be recognised by the Facebook logo or the "Like" button. Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, IRELAND, is responsible for users outside of the USA and Canada.

bet-at-home.com hereby states that it has no knowledge of the content of the transmitted data or its use by Facebook. bet-at-home.com accepts no liability for any damages or other losses that may arise from this data use.

Twitter-Tweet-Button
Plugins from twitter.com, Twitter, Inc. 1355 Market St, Suite 900 San Francisco, CA 94103, USA, can be recognised by a white bird on a light blue background.

bet-at-home.com hereby states that it has no knowledge of the content of the transmitted data or its use by Twitter.bet-at-home.com accepts no liability for any damages or other losses that may arise from this data use.

10. Tracking Tools

10.1 bet-at-home.com uses tracking tools. However, these tools do not provide bet-at-home.com with any of the user’s personal data. Instead, bet-at-home.com receives statistical data concerning usage of the services offered by the company. This enables bet-at-home.com to learn, for example, what content is particularly popular, at which times the company’s services are used very intensively, which cities and parts of the world the users of these services come from, and which browsers and operating systems users generally use to access the services. bet-at-home.com uses this information to constantly improve the technical, creative, and editorial aspects of these services, and to make these services more convenient for the user. Furthermore, bet-at-home.com can optimise its web design on the basis of statistical information concerning browser types and operating systems. The tools used for web analytics concern the following services.

10.2 bet-at-home.com notes that the bet-at-home.com websites use Google Analytics, a web analysis services of Google Inc. ("Google"). Google Analytics uses "cookies", which are files stored on the user’s device and allow for analysis of the user’s webpage usage. The information generated by the cookie about the user’s use of this website (including their IP address) is transmitted to a Google server in the USA and stored there.

If an IP anonymization service is activated on this website, Google will shorten the user’s IP address within member states of the European Union or other states within the European Economic Area. Only in rare cases will an entire IP address be sent to a Google server in the USA and shortened there. IP anonymisation is active on this website. Google uses the information collected by Google Analytics to assess the user’s usage of the website, to compile reports about the website’s activity, and to provide other services connected with the website and internet usage to the website operator.

Google does not, under any circumstances, link any of its other data with the user’s IP address. The customer can prevent the storing of cookies by using the corresponding settings in their browser. However, it should be noted that the customer may not be able to use all functions of the services offered by bet-at-home.com in their entirety if the customer chooses to do this. Furthermore, the user can prevent Google Analytics from collecting data in the future by installing the following browser add-on: http://tools.google.com/dlpage/gaoptout?hl=en.

The user can prevent Google Analytics from collecting data within this website in the future by clicking on this link: Set Google Analytics opt-out cookie. This is an alternative to a browser add-on and can be used for browsers on mobile devices. This opt-out choice only applies for the browser being used and for this domain. When the user clicks on the aforementioned link, an opt-out cookie is placed on their device. If cookies are deleted from the browser, the user has to click on the link again to reset the opt-out cookie.

By using the services offered by bet-at-home.com, the user agrees to their data being processed by Google as described above and for the purpose stated above.

Furthermore, bet-at-home.com informs readers and users that demographic data and interests are also collected via Google Analytics. This feature allows bet-at-home.com to review anonymous and aggregated data regarding the gender, age, and interests of website visitors. The data is collected through first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie).

11. If there is a malfunction on the website, technical information will be sent to bet-at-home.com so that the cause can be investigated. Personal data may also be sent to bet-at-home.com in the process. bet-at-home.com uses this information to constantly improve the technical aspects of these services, and to make these services more convenient for the user.

12. If links to third-party websites are available and the user clicks on these links, it should be noted that bet-at-home.com will no longer have any influence over what data is collected and used by these providers. The user can find more detailed information concerning the collection and usage of data in the Privacy Policies of the respective third parties. As bet-at-home.com has no control over the collection and usage of data in this regard, bet-at-home.com cannot take any responsibility for this.

13. If there are any changes to this privacy policy, bet-at-home.com will replace this page with an updated version. The versions are numbered and contain a modification date. The customer is responsible for regularly reading all versions to check if changes or updates have been made.

14. Severability clause:
Should individual provisions of this Data Privacy Statement be held to be void or unenforceable, or become void or unenforceable, the validity of the rest of the Data Privacy Statement will remain unaffected.

Last change on: 09.05.2017 00:00
Version: 2.9

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